Frequently Asked Questions
Everything you need to know about shopping with Club L London.
How long does shipping take and what are the costs?
We offer several shipping options including Standard and Next Day Delivery. Standard shipping typically takes 3-5 business days, while Next Day Delivery is available for orders placed before 4 PM GMT. Costs are calculated at checkout based on your location.
What is your return policy for evening wear?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, with all tags and the hygiene seal intact. Please note that certain items like earrings or bodysuits may be non-returnable for hygiene reasons.
How do I find my perfect fit?
Each product page features a detailed size guide to help you choose. Our garments are designed to be true to size, but we recommend checking specific measurements for our bodycon and bandage collections to ensure the desired silhouette.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment solutions through Klarna and ClearPay, as well as digital wallets like PayPal and Apple Pay.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
Do you offer international shipping?
Club L ships worldwide. International delivery times vary by destination, typically ranging from 5-10 business days. Please be aware that international orders may be subject to local import duties and taxes.